Nanotherapeutics

Your Biopharmaceutical Development and Manufacturing Partner

IT Helpdesk Technician

The IT Helpdesk technician is responsible for responding to and managing tickets in the Helpdesk system.  This position interacts primarily with internal customers and basic customer service skills are required.  Reports to the IT Director
Responsibilities include:

  • Respond to newly opened tickets in a timely manner
  • Keep tickets updated with the latest information
  • Close out tickets with all pertinent information in a timely manner
  • Perform all necessary steps to complete the tickets.  This may include research or purchasing supplies.
  • Generate reports from the helpdesk system for management
  • Manage printers and print management software
  • AD Management
  • Network connectivity troubleshooting
  • Online meeting assistance and troubleshooting
  • Documentation including status updates in ticketing system, SOP’s, polices, and how-to guides
  • Assist administrators / engineers with other projects as needed
  • Assign tickets to level 2 support as required.
  • Other responsibilities as required by management

 

Minimum Educational Requirements for Competency

  • CompTIA or other certifications highly desirable
  • Basic PC troubleshooting skills required
  • Outstanding problem-solving skills
  • Working knowledge of Linux desirable
  • Work independently and as a team
  • Carry projects through to completion
  • Self-motivated, take initiative
  • Occasional after-hours / weekends required
  • High School diploma

This position will be based in Alachua, FL.

To apply submit your resume to careers@nanotherapeutics.com with the position in the subject line.

Nanotherapeutics is an equal employment opportunity for all without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by applicable law. If you need assistance in applying for a position, please contact us through careers@nanotherapeutics.com or call 386-462-9663.

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